Login Issues

Clearing Cookies to Resolve Login Issues

If you’re experiencing problems logging in—such as getting stuck on the login screen, repeated authentication prompts, or unexpected errors—clearing your cookies for Pipefile can often help. Cookies store information about your session and preferences; if they become corrupted or outdated, they can interfere with authentication.

Why Clearing Cookies Helps

  • Removes Corrupted Data: Old or malformed cookies can break session handshakes.
  • Resets Authentication Tokens: Forces Chrome to fetch fresh authentication cookies.
  • Targets Only Pipefile: You won’t lose cookies or data for other sites.

How to Clear Cookies for Pipefile in Chrome

  1. Open Chrome Settings for Pipefile
    • Navigate to Pipefile in your browser.
    • Click the padlock icon 🔒 in the address bar.

    • Select “Cookies and site data” (or “Site settings” > “Cookies and site data”).

      Find and Remove Pipefile Cookies

    • In the dialog that appears, expand the “Allowed” section.
    • Locate any entries for pipefile.com (or your custom domain).

    • Click each entry and choose “Remove”.

      Reload and Log In Again

    • Close the settings panel.
    • Refresh the Pipefile tab.
    • Re-enter your credentials; Chrome will create new cookies.

📺 Watch a quick Loom demo showing these steps in action:

How to Clear Cookies for Pipefile in Chrome

Tip: If you still have trouble after clearing cookies, try:

  • Opening an Incognito window (to rule out extensions).
  • Clearing your browser cache (Settings → Privacy → “Clear browsing data”).
  • Trying a different browser or device.
  • Contacting support at support@pipefile.com with screenshots of any error messages.