> For the complete documentation index, see [llms.txt](https://support.pipefile.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.pipefile.com/for-your-clients/recipient-faq.md).
# Recipient FAQ
Answers for people who received a Pipefile request — accounts, security, expired links, reminders, file limits and more.
These answers are for you if someone sent you a request for documents through Pipefile. If your question is about the documents themselves, such as what to send or why, ask the person who sent the request. Replying to their email reaches them directly.
Do I need a Pipefile account?
No. Open the link you were sent and upload your files. There's nothing to sign up for or install. The link is personal to you, so don't forward it to anyone else.
Who sent me this? Is it real?
The request page shows the sender's email address at the top, marked **Verified**. Check that it's someone you know before you upload anything. If you weren't expecting the request, contact the sender another way, such as by phone, before you upload.
Is it safe to upload my documents?
Yes. Your files are encrypted on your own device before they leave it. That's why you briefly see **Encrypting...** when you upload. Only the sender, and people on their team who have access to your request, can open them. You can see the encryption key's fingerprint by clicking the key icon at the top of the upload box. For more detail, see [How your documents are protected](/security/how-documents-are-protected.md).
My link says "This Link Has Expired". What do I do?
Requests have an end date. If you open the link after it, you'll see **This Link Has Expired**, and Pipefile automatically emails you a new link. Use the new link within 7 days. If no email arrives, check your spam folder, then contact the sender. They can reopen the request.
If the sender has closed or removed the request, the link no longer works. Contact them if you still need to send something. See also [Expired or invalid links](/troubleshooting/expired-links.md).
The page says "Done!" but I have more to send.
The sender has marked the request complete, so it no longer accepts uploads. Contact the sender and ask them to reopen it.
How do I stop the reminder emails?
Click the unsubscribe link at the bottom of a reminder email, then confirm with **Unsubscribe**. This stops the automatic reminders for that one request. The sender is told that you unsubscribed, and they can still contact you directly.
For text message reminders, reply **STOP** to opt out.
If you're signing a form with other people, you aren't reminded about it once you've finished your part.
How big can my files be?
It depends on the sender's Pipefile plan. The largest allowed is 1 GB per file. If a file is too big, Pipefile shows its size and the limit before you upload. Try compressing it, splitting it into parts, or scanning fewer pages at a time. If you see "The owner of this account does not have enough space", the sender's account is full. Let them know.
What kinds of files can I upload?
Any type, unless the sender has limited a checklist item to certain types. In that case the upload box shows **Acceptable File Types** with the list, and your device only lets you pick those. Common choices are PDFs, photos (including iPhone HEIC photos), Word and Excel files.
To turn paper into a PDF, use [Scan Document](/for-your-clients/scan-with-your-phone.md).
I uploaded the wrong file. Can I delete it?
You can't delete a file after you upload it. Upload the correct file to the same item, then leave a comment or tell the sender which file to ignore. They can reject the wrong one.
An item doesn't apply to me.
If the item is optional, click **Not Applicable** on it. If it's required, there's no Not Applicable option. Leave a comment or contact the sender to explain.
I think this request was meant for someone else.
Don't upload anything. Reply to the request email to tell the sender, or contact them directly. You can also unsubscribe from the reminders.
Can I stop and finish later?
Yes. Everything you've uploaded is saved, and so is your progress on forms. Open the same link again to continue. Forms have a **Finish Later** option. See [Fill and sign a form](/for-your-clients/fill-and-sign-a-form.md).
Why was I asked for a verification code?
When you come back to a form, open it on another device, or sign a form someone else started, Pipefile sends a 6-digit code to your email or phone. This confirms it's really you. Enter the code and click **Confirm**.
## Related
* [Upload documents to a request](/for-your-clients/upload-documents.md)
* [Fill and sign a form](/for-your-clients/fill-and-sign-a-form.md)
* [Scan documents with your phone](/for-your-clients/scan-with-your-phone.md)
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://support.pipefile.com/for-your-clients/recipient-faq.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.