> For the complete documentation index, see [llms.txt](https://support.pipefile.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.pipefile.com/team-and-account/billing-and-canceling.md).

# Billing, plan changes and canceling

Upgrade, change plan or seat count, update your card, download invoices, and cancel your subscription.

Billing is on [Settings → Billing](https://pipefile.com/dashboard/settings/billing). Your whole team shares one subscription, billed per user.

## Your free trial

New accounts get a 14-day trial with the Professional feature set. When the trial ends without a subscription, the account moves to the Free plan. See [Plans and features](/getting-started/plans-and-features.md) for what each plan includes.

## Upgrade or change your plan

{% stepper %}
{% step %}

### Open the upgrade page

Go to [Upgrade Your Account](https://pipefile.com/dashboard/settings/account/upgrade), or click **Upgrade now** or **Change** in [Billing → Current Plan](https://pipefile.com/dashboard/settings/billing#current-plan).
{% endstep %}

{% step %}

### Pick billing period and plan

Choose **Annual** or **Monthly**, then select a plan. **See Plan Details** opens the plan comparison.
{% endstep %}

{% step %}

### Set the number of users

Enter **Number of Users**. It can't be lower than the number of active members on your team.
{% endstep %}

{% step %}

### Pay

Add a card if you don't have one on file. To use a coupon, click **Add Coupon**. Check the **Order Summary** and click **Pay Now**.
{% endstep %}
{% endstepper %}

Only team admins can upgrade. Members see **Please contact your team administrator to upgrade your account.**

When you change plans or seat count mid-period, the difference is prorated. All amounts are in USD and renew automatically.

## Seats

Adding and removing team members updates your seat count automatically, with prorated charges or credits. See [Team members and admins](/team-and-account/team-members-and-admins.md#how-members-affect-your-bill).

## Payment method, billing contact and invoices

| To do this                         | Go to                                                                                                                                 |
| ---------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------- |
| Add or update your card            | [Billing → Payment Method](https://pipefile.com/dashboard/settings/billing#payment-method), then **Add payment method** or **Update** |
| Change who receives billing emails | [Billing → Billing Contact](https://pipefile.com/dashboard/settings/billing#billing-contact), then **Edit**                           |
| Download receipts                  | [Billing → Invoices](https://pipefile.com/dashboard/settings/billing#invoices), then **Receipt** next to each paid invoice            |

## Storage on the Standard plan

The Standard plan has a storage limit. See how much you've used on [Settings → Usage](https://pipefile.com/dashboard/settings/usage).

## Cancel your subscription

{% stepper %}
{% step %}

### Open Current Plan

Go to [Billing → Current Plan](https://pipefile.com/dashboard/settings/billing#current-plan) and click **Cancel**.
{% endstep %}

{% step %}

### Confirm

Confirm that you want to cancel.
{% endstep %}
{% endstepper %}

Your paid plan stays active until the end of the period you've paid for. **Current Plan** then shows **Cancelled - Expires** with the date. After that date, the account moves to the Free plan.

{% hint style="info" %}
The confirmation message says you've downgraded to the free tier, but nothing changes until the end of your paid period. Changed your mind? Click **Change** and choose a plan before that date to keep your subscription going.
{% endhint %}

From then on, the Free plan's features and limits apply. Questions about your bill go to <support@pipefile.com>.

## Related

* [Plans and features](/getting-started/plans-and-features.md)
* [Team members and admins](/team-and-account/team-members-and-admins.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://support.pipefile.com/team-and-account/billing-and-canceling.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.