> For the complete documentation index, see [llms.txt](https://support.pipefile.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.pipefile.com/team-and-account/contacts.md).

# Contacts

See, edit and import the people you send requests to.

Every recipient you send a request to is saved as a contact, so you can pick them again when you create the next request. Your contacts are on [Settings → Contacts](https://pipefile.com/dashboard/account/contacts).

## Find, edit or delete a contact

The list shows each contact's **Name**, **Email** and **Phone**. Use **Search Contacts** to filter it.

* Click the edit icon to change a contact's name, email address or phone number, then **Save**.
* Click the delete icon and confirm with **Delete Contact** to remove someone from your list.

On a team with **Shared inbox** on, members share one contact list. With it off, each member sees their own contacts; admins see everyone's. See [Team members and admins](/team-and-account/team-members-and-admins.md#team-wide-settings).

## Import contacts from a CSV

{% stepper %}
{% step %}

### Prepare the file

Save a spreadsheet as CSV with a header row. Pipefile looks for these columns:

| Field | Column names recognized                                                                  |
| ----- | ---------------------------------------------------------------------------------------- |
| Name  | `Name`, or `First Name` and `Last Name` together, or any column with "name" in its title |
| Email | `Email` or `Email Address`; otherwise the first valid email address in the row           |
| Phone | `Mobile Phone` or `Primary Phone`; otherwise the first valid phone number in the row     |

Write phone numbers in international format, with the country code (for example `+1 555 123 4567`). Each row needs a name and at least an email or a phone number; other rows are skipped.
{% endstep %}

{% step %}

### Upload

On the Contacts page click **Import**, drop your CSV file in, and click **Import Contacts**.
{% endstep %}

{% step %}

### Wait for the import

A counter shows how many contacts have been imported. Large files can take a minute.
{% endstep %}
{% endstepper %}

## Bounced and spam-flagged addresses

If an email to a contact bounces, or the recipient marks it as spam, Pipefile stops emailing that address. You'll see **bounced** or **marked as spam** next to the recipient on the request page. See [Emails not arriving](/troubleshooting/emails-not-arriving.md) for what to do.

## Related

* [Create and send a request](/requests/create-and-send-a-request.md)
* [Bulk send](/requests/bulk-send.md)


---

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